OUTSOURCED IT SUPPLIER: REVIEW AND ADVISE
Challenge: do more with less
When the agency’s funding was substantially reduced, savings had to be made from its IT budget. The organisation had previously gone through a formal tender process to select the preferred suppliers for a range of IT-related services. Fixed-term contracts existed with a range of suppliers, and over the years amendments had been made to add new services to some of the contracts. It was clear that while saving money was necessary and important, there should be no impact on front-line service delivery, and that savings should be made from the business-as-usual costs rather than project-related costs.
While working for Skills Development Scotland, Datalytyx undertook a due diligence exercise regarding outsourced services in Scottish Enterprise. The team saw opportunities for savings on a range of existing contracts, and so was engaged by Scottish Enterprise. Datalytyx believed these contracts could be realigned to the current needs of Scottish Enterprise and substantial cost savings could be found.
“Our staff were IT experts, not skilled contract negotiators,” says Iain Scott, Finance Director, Scottish Enterprise. He saw Datalytyx “as a thirdparty partner that could realign the existing contracts to our current needs, while making substantial cost savings. The company’s consultants were aware of the current market rates for IT services and were therefore able to review our existing contracts and negotiate with our suppliers, confident in the knowledge that savings could be made.”
Expert advice, support – and supplier negotiation
With increasing pressure from client-side organisations to smooth the transition of services from clients to service provider support sites – and deliver service value and profitable outcomes to agreed time scales – difficult market conditions, cost pressures and the need to continually raise quality are pushing service providers to lift the bar in terms of the business value they deliver.
In this environment, Datalytyx expertise in outsourcing and governance enables internal and external service providers to address ever-increasing calls for continual service improvement in the highly competitive managed services sector. Support is provided throughout strategy development, supplier engagement, service design, service transition, performance management and continuous service improvement.
Making intelligent savings
Iain Scott says that, initially, Scottish Enterprise was unsure if Datalytyx could deliver the substantial savings it was looking for, “So I picked the four largest contracts for them to work on. It would not have been cost-effective to realign some of the smaller contracts.”
Savings were achieved in a number of ways. For example, £80,000 was saved after a review of all the services on one contract schedule found that some could be removed without having any impact on the front-line services. In other cases, prices were reduced through negotiation, with the Datalytyx team able to secure savings of more than £150,000 on a single contract with a major blue chip supplier.
Iain Scott adds, “£450,000 worth of savings was a major achievement. This successful project clearly shows the benefit of engaging with an expert. Their consultants not only had specialised industry knowledge and good negotiation skills, but they were able to drive a hard bargain without damaging our relationship with the various suppliers.”
Scotland’s main economic, enterprise, innovation and investment agency
Achieve substantial savings in IT following budget cuts.
Advisory, consulting, and negotiation services for outsource IT supplier selection, aligned with agency needs.
Major cost savings of £450,000 p.a. with IT services more closely aligned to deliver against reallife requirements.
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